yandex

FAQs


Can I place an order for an event that’s less than 2 weeks away?

Our online calendar does not allow you to place an order for an event less than 2 weeks away, this allows us to plan out our inventory to make sure we fulfill all our orders. We can still fulfill most orders for last minute events. Please contact us and we will try our best to provide what you need. We cannot guarantee everything, but we have plenty of options to help out.

Do you offer discounts?

Yes! Check out our Instagram page for our latest promotion or giveaway. We also provide discounts with partnered event venues.  If your event venue is not partnered with us, please have them contact us. We are always looking for new venues to partner with.

Can I pick up my order in lieu of shipping or delivery?

If you would like to pick up your order, you are more than welcome to! Just select the “in-store pickup” option during checkout. Your order will be ready for pick up 2 days before your event date and must be returned to our store on the next business day after the event.

How much are the delivery charges?

We offer delivery to customers in the Austin area, however, charges may vary depending on distance from our store and time of delivery/pick up. Base charges will be added to your cart during checkout after you submit your address. Extra charges may apply for deliveries outside normal business hours (M-F 9am-5pm). We will contact you after your order is placed to work out specific times and any potential additional fees.

How do I make changes to my order?

If you would like to change the date of your event, make an adjustment on linen count, or any other changes, please contact us. We always do our best to accommodate any request. Our ability to fulfill each request will depend on how close to the event date it is made and if we have the inventory to make the requested change. Under certain circumstances, extra charges may apply if the change requires express shipping.

What do I do if I find a mistake with my order?

We do our best to ensure that orders are completed with the correct colors, sizes, and quantities as ordered. If you receive your order and find any discrepancies, please contact us immediately and we will fix our mistake at our expense, with no additional cost to you.

When should I expect my order?

We will ship out or deliver your order to arrive 2 business days before your event date. If you are picking up from the store your order will be available 2 business days before your event. We do this to allow you enough time to inspect your order and have enough time to set up for your event.

What happens if I damage or lose a linen?

Please report any linens that are damaged or lost. Damaged linens should be returned with all other items from the order. You will be charged for the replacement cost of the damaged linens. Payment for damaged linen does not constitute a purchase, and linen remains under ownership of 29 West.